Service Policy

This policy explains how Jonesraodbeauty assists customers before and after a purchase.

How to Contact Us

Send customer service requests to service@jonesraodbeauty.com or use the Contact Us form. Include your order number when the request concerns a purchase.

Order Assistance

For an order question, provide the order number, the email address used at checkout, and a short description of the request. We will review the available order information and explain the next steps.

Delivery Support

For a delayed, damaged, or missing delivery, provide the order number and relevant tracking details. Photographs may be requested when an item or package arrives damaged.

Returns

A return may be requested within 30 days after delivery. The Return Policy explains eligibility and the request process.

Resolution Path

Describe the issue and the outcome you are seeking. We will review the request using the order and product information available and reply with the appropriate next step.